Keep your IT equipment operational
An IT fault can slow down work or prevent access to an important tool. We begin by identifying the cause of the problem before presenting the available options.
When can we help ?
- A computer becomes slow, unstable or no longer starts correctly.
- Software or a peripheral is not working as expected.
- Equipment needs maintenance or configuration.
- You want to set up or restore a workstation.
What we take care of
- Collection of symptoms and initial diagnosis.
- Inspection of the affected hardware and software.
- Installation or configuration of the agreed software.
- Updates and adjustments required for the work.
- Component replacement after approval, where necessary.
- Operational tests after the work.
How we work
- Assessment: we identify symptoms and possible causes.
- Proposal: we explain the actions, limitations and any parts that may be needed.
- Intervention: we carry out the approved operations.
- Review: we test the equipment and communicate useful precautions.
The expected outcome
You receive an explained diagnosis and equipment checked after the planned operations, along with useful recommendations for the future.
Frequently asked questions
Do you work on both hardware and software?
Yes, depending on the nature of the fault, the equipment concerned and the repair options available.
Might a part need to be replaced?
Yes. Replacement is proposed after diagnosis and must be approved before the work.
Can you provide remote support?
Some software tasks can be performed remotely, while hardware problems generally require an on-site visit.
